Vivint Rep Verify (2024)

FAQs

Do Vivint sales reps go door to door? ›

The “seasonal” alarm sales companies – of which Vivint is one – are often referred to as “door knockers” for the method of going door to door. They employ representatives who sometimes push (or tear) the envelope in markets all across the US. Make no mistake, this is big business.

A Vivint Smart Home Pro will contact you within 24 hours. Or skip the form and call now: 844.481. 8630.

At Vivint, we support our dealers no matter where they are in the business cycle with the following: Access to corporate departments to answer questions and help set up accounts. One-on-one training with your own account manager. 24/7 monitoring and support for customers so they have help in any situation.

Before you sue Vivint in small claims court try contacting Vivint customer support. Other ways to reach Vivint customer support: Vivint Twitter Account: @VivintHome. Vivint customer service email: customersupport@vivint.com.

Identification and Credentials: Legitimate salespeople typically carry identification and credentials from the company they represent. Before listening to their spiel, ask to see their ID badge or any official documents verifying that they are who they say they are. This can help you know who you're really talking to.

Vivint hasn't admitted any wrongdoing but agreed to a $9.75 million settlement to resolve the FCRA class action lawsuit settlement. Under the terms of the settlement, class members can receive a $1,200 payment for each account created with their stolen credit information that was subject to collection efforts.

If you know who your representative is but you are unable to contact them using their contact form, the Clerk of the House maintains addresses and phone numbers of all House members and Committees, or you may call (202) 224-3121 for the U.S. House switchboard operator.

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How do I get out of a contract with Vivint? ›

All right, so you're about to sign a Vivint contract, but first you want to know about their cancellation policy. Smart! To cancel your contract, you can either snail mail, email, or fax a written Notice of Cancellation to the company. Be sure to do this at least 30-days before your intended cancellation date.

Do I own Vivint equipment once it's paid off? Yes, this equipment is yours once you pay for it in full. If you use the financing option to pay over time, you typically pay off the equipment within three to five years.

Can you negotiate with Vivint Smart Home? Yes, you can negotiate with your Vivint sales representative when you set up a contract with Vivint. You might negotiate about your options to purchase all your equipment up front in one payment or determine monthly finance options.

Vivint is known for its advanced technology, smart home integration, and user-friendly interface. The system offers a range of innovative features, including customizable plans, smart cameras, doorbell cameras, and sensors.

Rest assured that Vivint does have representatives going into neighborhoods offering the very best in Home security and automation. We realize that many times you would like to know if the person at your home is who they say they are. A Vivint representative will always have on a Vivint uniform and carry a picture ID.

Instead of only making purchases over a screen, some prospects are looking for something more personal and hands-on. That's why door to door sales is still a vital part of the sales industry. Door to door selling is an important way to engage customers face-to-face and get your product in their hands.

What was the settlement about? The FTC alleged that Vivint helped unqualified customers get financing for home security products by misusing other people's credit reports. As a result, people who had never interacted with the company found Vivint accounts on their credit reports.

Direct sales means reaching customers without using stores or intermediaries. Door-to-door is just one option. Other popular methods include party selling, where salespeople host demonstrations at social gatherings to show off products and take orders.

Be on the lookout for door-to-door solicitors who:

Imply they are from your existing alarm company and are there to test, upgrade or replace your existing alarm system. Reputable alarm companies will not send technicians to your home unannounced.